FAQ

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Company

Bork + Mew was born from a pet loving family, that consisted of 3 Beagles and 3 Chihuahuas, with a desire to educate the public about the importance of spay and neuter and to give back to animal rescues who work tirelessly to save and rehabilitate animals.

If you are interested in carrying Bork + Mew products in your retail stores, please contact info@borkandmew.com.

Bork + Mew can be reached via email at info@borkandmew.com or go to the Contact Us Page.

Giving Program

Each and every Bork + Mew item makes a statement and a difference. When you purchase any product, Bork + Mew and you together make a donation to local shelters, rescues and sanctuaries dedicated to safeguarding the welfare of pets and animals. Bork + Mew, distributes the donations by the 15th of each month.

Bork + Mew currently supports animal rescues in the United States. As Bork + Mew grows, additional rescues will be added to our support list.

When you place an order at Bork + Mew, the donation is assigned to the nonprofit and allocated to their account. Every Giving Partner can request to see the pending donations at any time.

Products

Bork + Mew offers high-quality 925 Sterling Silver Jewelry that is rhodium plated to minimize and prolong the natural tarnishing of sterling silver metal.

It is recommended to gently polish with a cleaning cloth or use jewelry cleaner made specifically for sterling silver.

Bork + Mew only offers high-quality apparel that are made of 100% ringspun cotton, poly/cotton, or tri-blend fabric. Every piece of apparel is WRAP certified (Worldwide Responsible Accredited Production), which requires not only clean ethical cotton fields but quarterly inspections of Sweat Shop Free and Child Labor Free factories, healthy workplace standards, and environmentally friendly products. All of our apparel products are screen printed in the USA.

Our Guarantee & Returns

We value your business and satisfaction and, as such, every product purchase comes with a 30-day money back guarantee. We want you to be fully satisfied with every item you purchase from Bork + Mew. If you are not completely satisfied with an item you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus shipping and handling charges. Return policy does not apply to custom ordered products. No refund, exchange or store credit will be given on custom ordered products.

Returns and exchanges are free. Send an email to info@borkandmew.com and we will email you a postage-paid shipping label, to send back the item(s). Once received, we will either exchange the item for a different size or style, or you may request store credit or refund. Certain items, including sale, discounted or discontinued, may not be available for exchange, so store credit will be given. Items shown as final sale are not eligible for return, exchange or store credit. 

Ordering & Shipping

When shipped within the United States, every purchase, whether one item or more, qualifies for a $6.95 shipping rate. All products must be placed and ordered at the same time, and the shipping destination must be within the United States. All shipments are sent via US Postal Service.

If your order total (before discounts and/or shipping charges) is $149 or more, you qualify for free shipping within the United States.

Bork + Mew accepts all major credit cards (MasterCard, Visa, Discover Card, American Express), and PayPal.

You can send an email to info@borkandmew.com, provide your contact information and time zone you live in, and a representative will call you. 

No, we value our customers’ privacy and you will only be contacted by Bork + Mew. We do not sell our customer information to third parties or sell our customer lists. Please refer to our Privacy Policy for more information.

Orders within the United States are shipped via US Postal Service. Your order will typically ship within 3-5 business days from the time you order for stock item. Custom orders can take up to 4 weeks to be made special for you. Shipping times vary by location and shipping options.

Although every attempt is made to offer products that are currently in stock, we may run out of stock on certain incredible items. If this should happen, you will be notified by e-mail. If we must back order an item that is part of a larger order, we will ship the available items and back order the item(s). We will ship back-ordered item(s) when back in stock. 

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